The Relationship between Emotional Intelligence and Personality Traits of Nurses with Patient’s Satisfaction of Nursing Services in the academic hospitals of Ahvaz

AUTHORS

Iran Davoudi 1 , * , Mahnaz Aliakbari Dehkordi 2 , Shahrokh Raeisian 3 , Parasto Mohseni 2

1 School of Educational Sciences and Psychology, Shahid Chamran University, Iran

2 Payame Noor University, Tehran, Iran

3 School of Dentistry, Jundishapur University of Medical Sciences, Ahwaz, Iran

How to Cite: Davoudi I, Aliakbari Dehkordi M, Raeisian S, Mohseni P . The Relationship between Emotional Intelligence and Personality Traits of Nurses with Patient’s Satisfaction of Nursing Services in the academic hospitals of Ahvaz, Jentashapir J Cell Mol Biol. 2011 ; 2(1):e94043.

ARTICLE INFORMATION

Jentashapir Journal of Health Research: 2 (1); e94043
Published Online: July 01, 2010
Article Type: Research Article
Received: May 19, 2019
Accepted: January 30, 2010

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Abstract

Background: The purpose of this study was to investigate the relationship between emotional intelligence and personality traits of nurses with patient’s satisfaction of nursing services in the Hospitals of Jundishapur University of Ahvaz.

Material and methods: The sample of this study was consisted of 352 nurses in the hospitals of Jundishapur University of Ahvaz, selected through simple random sampling and 352 patients selected through convenience sampling, based on the nurses' sample. The instruments used include the Emotional Intelligence Scale, Revised NEO Personality Inventory, and Patient Satisfaction Instrument.

Results: The results showed personality characters and emotional intelligence and its dimensions, correlated with patients' satisfaction. The results of two separate multiple regression analysis revealed that dimensions of emotional intelligence accounting for 29% of the variance in patient’s satisfaction (MR=0.542), and personality characters of nurses accounting for 16% of the variance in patient’s satisfaction (MR=0.405).

Keywords

emotional intelligence nursing services Hospitals of Jundishapur University of Ahvaz

© 2011, School of Medicine, Ahvaz Jundishapur University of Medical Sciences. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.

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